FAQs

We accept payment via Credit Card (Checkout) directly in the shopping cart and via PayPal. You may also select payment via check by selecting the "Bank/Wire Transfer" option during Checkout. We take credit cards and debit cards over the phone and in person, via Square, as well. For your own information security, please don't ever use email to send us your credit card information.

With the new site being ready, we will be regularly adding and updating listings of our treasures again. Click on the New Arrivals link for the most recently added items to the site. Please send us a chat or email for if you are looking for an item that is similar to something in our new "Past Treasures" section. We are still adding items that have not yet been displayed online, or were removed for updating.

We accept temporary holds (up to several days) while we are answering your questions on specific items in the collection, or while you are shopping.

Yes, we can send or post more detailed photos of items. When you contact us, please specify the part of the collection (i.e., Collector’s Beads) and the item number.

We ship for a flat rate domestically and internationally via the U.S. Postal Service (USPS). Prices vary by destination and value of package. We can also arrange to ship your order via another method (FedEX, UPS). Please contact us via email or a note on your order if you have any questions regarding shipping, or to arrange shipment via FedEX or UPS. We will not use private shippers, freight forwarders or other private carriers to ship orders.

At the Sandi Russe Design, we want you to be completely satisfied with your purchase. Items purchased from the Rita Okrent Collection in sale-able condition are accepted for credit, refund or exchange within 30 days of receipt or 45 days of purchase. Please notify us to let us know you will be returning your purchase via Messenger, chat or email at sandirusse01@me.com. Also, please contact us immediately in case of damage during shipping. Sandi Russe Design Collection is not responsible for loss or damage of items shipped via any shipping method which does not provide tracking or insurance options.

Sandi's collection contains silver items which are "sterling silver" and those which are "coin silver", in which we don't know the exact silver content, but are normally in the range of 80% silver mixed with other silver alloys. Much of the Egyptian silver is coin silver. When we are certain that an item is sterling silver, we mark it as "sterling silver"; otherwise it is marked "silver" or "coin silver".